Shipping & Delivery
How research-grade material is packed, documented and dispatched — and what to expect on arrival.
Packaging
Standard shipments use sealed vials, foil pouches and desiccant, labeled with batch number and storage condition, inside secondary cardboard with cushioning. Temperature-controlled shipments use phase-change material and data loggers, validated for 2–8 °C and -20 °C ranges.
Shipping methods
- DHL / FedEx / UPS express — typically 3–7 business days.
- Air freight for bulk orders.
- Sea freight for large-volume orders.
Reference transit times
| Region | Transit |
|---|---|
| North America | 3–6 business days |
| Europe | 3–6 business days |
| Asia-Pacific | 2–6 business days |
| Middle East | 4–7 business days |
| Latin America | 5–9 business days |
Estimates in business days include export and destination clearance. Remote areas, peak seasons and customs inspections may cause delays. Confirm exact timing when placing the order.
Documentation
Certificate of analysis, packing list and safety data sheets travel with the goods. Export documentation for research-grade materials is prepared as part of the shipment; destination customs support is arranged case by case. Temperature logger readings for cold-chain consignments are available on request.
On receipt
Check the batch number on each vial against the COA and packing list, and record the storage condition. Report any discrepancy or transit damage through the contact form with the shipment reference and photographs of the packaging.
Scope
See the international logistics service page for the full lane list, or the FAQ for common questions.
Planning a shipment?
Tell us the material, quantity and destination and we will confirm packaging, documents and transit.